Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

Chinee Skin Care Co., Ltd. works with international distributors, wholesalers, retailers, brand owners, and other business customers on skincare product orders. Our product scope includes facial cleansers, toners, serums, creams, moisturizers, masks, eye care, lip care, sunscreen, acne treatment, anti-aging, brightening, exfoliating, organic skincare, and body, hand, and foot care products. The following process explains how to request a quotation, confirm product specifications, arrange payment, approve production, and organize delivery.

1. Inquiry and Product Selection

Please send us an inquiry with as much information as possible about the products you require. You may select from available product options or provide a reference product, formulation brief, packaging concept, photograph, drawing, or design file.

To prepare an accurate response, please include the following details when available:

If some information is not yet available, our team can discuss suitable options based on your target market, sales channel, positioning, and expected order volume.

2. Samples, Customization, and Quotation

Samples may be discussed before a bulk order is placed. Sample availability, preparation time, customization level, sample charges, and freight costs depend on the product and packaging requirements. A standard sample may be used for an initial evaluation, while customized samples may require additional development and confirmation.

Customization may include formula characteristics, fragrance, color, texture, fill size, container selection, label design, printed boxes, and shipping cartons. The feasibility of each request is subject to technical review, material availability, order quantity, and applicable requirements.

Our quotation will be prepared according to the confirmed product specifications and may include:

Prices may change if the formula, ingredients, quantity, packaging, artwork, delivery terms, or other specifications are revised after quotation.

3. Product and Artwork Approval

Before order confirmation, both parties should review all relevant product details. These may include the formula or sample reference, product function, appearance, fragrance, texture, net content, container, label, retail box, carton marks, and packing method.

The buyer should provide final artwork in an agreed file format and carefully verify all text, spelling, ingredient information, claims, barcodes, dimensions, colors, and regulatory wording. Digital colors may differ from printed or physical packaging, so physical samples or print proofs may be recommended when color accuracy is important.

Production will be based on the final approved specifications and files. Changes requested after approval may affect costs, material usage, production arrangements, and delivery timing.

4. Order Confirmation

An order is considered confirmed after the product specifications, quantity, price, packaging, shipping terms, and other commercial details have been agreed upon and the relevant order document, pro forma invoice, or sales confirmation has been accepted.

Please review all order documents carefully before approval. Any discrepancy should be reported promptly so that corrections can be made before materials are ordered or production begins.

If the order contains multiple products or variations, each item should be identified clearly by product name, reference number, size, packaging version, and quantity. This helps avoid confusion during purchasing, production, packing, and shipment.

5. Payment Terms

Payment arrangements are confirmed individually according to the order value, customization level, product requirements, production schedule, and agreed commercial terms. The applicable payment method, currency, payment stages, bank details, and due dates will be stated in the quotation or pro forma invoice.

Production, material purchasing, or shipment may be arranged only after the required payment has been received and verified, according to the confirmed order terms. Bank charges, intermediary bank fees, and other transaction costs should be handled as agreed between the parties.

For payment security, customers should use only the beneficiary information shown on the official order documents issued by Chinee Skin Care Co., Ltd. Any request to change payment details should be independently verified with our authorized contact before funds are transferred.

6. Production Confirmation and Quality Check

After the order requirements and applicable payment arrangements are confirmed, materials and production will be scheduled according to the approved specifications. The estimated lead time depends on factors such as formula requirements, packaging availability, printing, order quantity, testing needs, and the production schedule at the time of confirmation.

We may communicate with the buyer during production if clarification or additional approval is needed. Depending on the order, production updates, packaging photographs, print proofs, or pre-shipment images may be provided for confirmation.

Quality checks are performed according to the agreed product specifications and inspection criteria. These checks may cover product appearance, filling, packaging assembly, labeling, quantity, and carton condition, depending on the order. If the buyer requires a specific inspection standard or third-party inspection, this should be discussed and agreed upon before order confirmation.

Reasonable differences may occur between samples and bulk production due to raw material characteristics, packaging batches, printing processes, or monitor color settings. Any critical tolerance or acceptance requirement must be communicated in writing before production.

7. Packaging and Carton Requirements

Products will be packed according to the confirmed packaging plan. Standard or customized packing may be arranged depending on the product, container, retail box, order quantity, and transportation method.

Please inform us in advance if you require special carton dimensions, palletization, carton labels, shipping marks, barcode placement, protective materials, retail-ready packing, or marketplace-specific packaging. Additional packaging or handling may affect the quotation and production schedule.

The final packed quantity, carton count, gross weight, net weight, and shipment volume will be confirmed when available. Minor differences may occur due to final packing arrangements.

8. Shipping and Delivery

Orders may be shipped by courier, air freight, sea freight, rail, truck, or another suitable method, depending on the shipment size, destination, urgency, and buyer preference. The shipping method, trade term, freight responsibility, and delivery arrangement are subject to confirmation for each order.

Estimated dispatch and transit times are provided for planning purposes and may be affected by customs procedures, carrier schedules, weather, port conditions, public holidays, or other circumstances outside the supplier’s direct control. Customers should allow sufficient time for international transportation and import clearance.

The buyer should provide complete and accurate consignee details, contact information, tax or registration numbers where required, and any necessary shipping instructions. Unless otherwise agreed, the buyer is responsible for confirming local import requirements and arranging import licenses, customs clearance, duties, taxes, and destination charges.

Shipping documents will be prepared according to the confirmed order and transportation terms. Any special documentation requirement should be communicated before the order is finalized so that availability, format, cost, and preparation time can be reviewed.

9. Order Changes and Cancellation

Requests to change product specifications, quantities, artwork, packaging, shipping information, or delivery arrangements should be submitted in writing as early as possible. We will review whether the requested change can be accepted based on the current order status.

Changes made after material purchasing, printing, customization, or production has started may result in additional charges, revised pricing, or an adjusted schedule. Cancellation terms depend on the work completed, materials purchased, customized components produced, and other costs already incurred.

10. Receipt and After-Sales Support

Customers should inspect the shipment promptly after delivery and compare the received cartons and products with the packing list and approved order details. If there is visible transportation damage, the condition should be recorded with the carrier at the time of receipt whenever possible.

If an order-related issue is identified, please contact Chinee Skin Care Co., Ltd. promptly and provide the order or invoice number, product name, batch information when available, affected quantity, a clear description of the issue, and supporting photographs or videos. Samples may be requested when further evaluation is necessary.

We will review the information and discuss an appropriate solution based on the confirmed specifications, inspection findings, shipment terms, and circumstances of the case. Products should not be discarded, returned, relabeled, or otherwise handled without prior communication if they are part of an after-sales review.

11. Ongoing Order Communication

Clear written communication helps ensure that each order proceeds efficiently. Please use the agreed contact channel for approvals, revisions, payment confirmation, shipping instructions, and after-sales matters. Important changes should be documented in writing rather than communicated only by telephone or instant message.

For repeat orders, customers should confirm whether the previous formula, packaging, artwork, and shipping requirements remain unchanged. Raw materials, packaging components, and printing conditions may need to be reconfirmed for each new order.

Chinee Skin Care Co., Ltd. aims to support practical, transparent, and long-term B2B cooperation. All final order terms are based on the mutually confirmed quotation, specifications, approvals, and commercial documents for the specific order.

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